大家好，欢迎参加第十三期的“大学英语视听训练”

Part One
Listen to the short dialogs and choose the best answer to each question you hear.

1.

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2.

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3.

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4.

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5.

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WORD TIPS（点击查看）

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Part Two
Listen to the dialog and fill in the blanks with the information you hear.

说明：
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音频视频一般都传到我的沪江的播客里的，可以到 我的播客 看看是否能打开~

视频下载（右键另存）

WORD TIPS（点击查看）

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[cloze]
Bill:Helen, you started this company only a year ago. If you want it to grow, I’m afraid you need to do something about cash flow.
Helen:Bill, although you’ve worked here only for a couple of months, you already know this company inside out. I am having cash problems.
Bill:Clearly you don’t have the money you need to buy the equipment to be competitive. ____________________1____________________.
Helen:I think ____________________2____________________
Bill:I don’t think that’s possible. It seems to me you don’t have the collateral for a loan.
Helen:What can I do then?
Bill:Try the Small Business Association. They help under write loans for small businesses.
Helen:So, even though I don’t have much collateral, I can still qualify for a loan?
Bill:Under this special program, possibly.
Helen:That would really help me cover our overhead. I just need to get some time to get the revenues up.
Bill:________________________3________________________!
[/cloze]

PART ONE
1 C
W: I bought a camera from your store. Here’s my receipt. I know it’s just past the warranty period, but the camera hasn’t worked properly for some time, and now it’s not focusing at all.
M: We’re sorry you’ve had problems with one of our cameras. It seems that the camera has suffered some damage, but you’ve been a regular customer, and we’d like to look after this problem for you. I’ll just give you a replacement.
Q: What will the man do?

2 D
W: We’re upgrading all our staff equipment, and we’ll need 50 laptops as of the 1st of nest month. In the past I’ve always found your prices to be the best.
M: You’re right about that, we do have the lowest prices in the country. We’d be glad to fill your order. Just send me the specs for each, and I’ll send you a quote that I’m sure you will like.
Q: What does the man mean?

3 A
W: We ordered 50 laptops from your company, but on the invoice I see there’s an extra charge for shipping. I thought shipping was included in the quote.
M: Shipping is included; there must be a mistake on the invoice. I’ll straighten out the mistake and send you a new invoice.
Q: Which of the following is true?

4 B
M: This was a time-sensitive document! There’s no point in delivering it three hours late!
W: I’m sorry, sir. Perhaps I could connect you to our complaints department if you wish to take it further.
Q: What is true of the document?

5 C
M: We were very surprised to receive such bad service from a company we’ve done business with in the past. So now we have this problem, and I’d like to know what you’re going to do about it.
W: I think this is the result of a breakdown in communication, and we need to look at our communication methods both internally and externally. Obviously we want to keep our clients happy, and unfortunately we’ve fallen short this time. I’m here to make sure it won’t happen again.
Q: What is the reason for the problem, according to the woman?

PART TWO
1 You have just barely enough funds to cover your day-to day operational expenses.
2 …my best bet is to secure a small-businesses.
3 Apply for the small-business loan, and keep your fingers crossed!

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posted on 2007-08-14 22:16 释竹薰 阅读(166) 评论(0)  编辑  收藏 所属分类: 大学英语视听训练 网摘收藏